Return and Exchange Policy

At Studio TaraJhari, every saree is thoughtfully curated, carefully inspected, and securely packed before dispatch. We take great care to ensure that your order reaches you in excellent condition and that your shopping experience with us is smooth and reassuring.

However, in the unlikely event that you receive a damaged, defective, or incorrect product, we will be happy to assist you in accordance with the policy outlined below.

Eligibility for Return or Exchange

A return or exchange request will be considered only if:

  • The product received is damaged, defective, or different from the product ordered.
  • You contact Studio TaraJhari within 2 days of receiving your order.
  • A clear, continuous parcel-opening/unboxing video is provided. The video should begin before the package is opened and clearly show the parcel, packaging and product. This is mandatory for claims relating to damage, defects, or an incorrect item.
  • The saree is unused, unwashed, unworn and unaltered, with all original tags, packaging and accessories, if any, intact.

Requests made after the specified period may not be accepted.

Items Not Eligible for Return or Exchange

Returns or exchanges will not be accepted for:

  • Change of mind, personal preference, or if the customer simply does not like the colour, fabric, texture or design after receiving the saree.
  • Products that have been worn, washed, ironed, damaged, stained, altered, or otherwise used.
  • Products returned without their original tags or packaging.
  • Minor variations in colour arising from photography, lighting conditions, screen settings or differences between digital displays.
  • Minor variations in weave, texture, print placement, motifs, threadwork or finishing that are characteristic of the particular weaving, printing or textile-making process.

Such natural variations are part of the character of textiles and will not ordinarily be considered defects.

Colour & Textile Variations

We make every reasonable effort to photograph and describe our sarees as accurately as possible. However, the actual colour of a saree may appear slightly different depending on lighting, photography and the display settings of your phone, tablet or computer.

Similarly, certain woven, printed or handcrafted textiles may display minor irregularities or variations in weave, motifs, texture, printing or finishing. These characteristics add individuality to the textile and are not considered manufacturing defects.

How to Request a Return or Exchange

To raise a request, please contact Studio TaraJhari Customer Care within 2 days of delivery and provide:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the product
  • The complete parcel-opening/unboxing video

Once we receive the details, our team will review your request and inform you whether it is eligible for return or exchange.

Please do not send any product back without receiving confirmation from Studio TaraJhari.

Returning the Product

Once your return has been approved, we will provide you with the return address.

The saree must be securely packed in its original packaging to avoid damage during transit.

Unless otherwise communicated by Studio TaraJhari, the customer will be responsible for arranging the return shipment and bearing the applicable return courier charges.

We recommend using a reliable, trackable courier service and sharing the tracking details with us once the parcel has been dispatched.

Inspection & Approval

All returned products will undergo a quality inspection after they reach us.

A return, exchange or refund will be processed only after we confirm that the product meets the conditions stated in this policy.

If the returned product shows signs of use, washing, alteration, damage caused after delivery, missing tags, or does not otherwise meet the return conditions, Studio TaraJhari reserves the right to decline the request.

Exchange

For an approved damaged, defective, or incorrect product, we may offer a replacement of the same product, subject to availability.

If the same product is unavailable, we may offer an alternative product, store credit, or a refund, as applicable and mutually agreed upon.

Refunds

Where a refund has been approved, Studio TaraJhari will initiate the refund after the returned product has been received and successfully inspected.

The refund will ordinarily be made to the original mode of payment, wherever applicable.

Please note that original shipping charges and return shipping charges are non-refundable, unless Studio TaraJhari specifically communicates otherwise.

After a refund has been initiated by us, the time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

International Orders

At present, returns and exchanges are not available for international orders.

Customers placing international orders are therefore requested to carefully review the product description, photographs and other details before completing their purchase.

Need Assistance?

If you believe there is an issue with the saree you have received, please contact Studio TaraJhari Customer Care within the applicable timeframe. We will review your concern carefully and assist you with the appropriate resolution.

Studio TaraJhari reserves the right to make the final determination regarding the eligibility of a return, exchange or refund after reviewing the circumstances of the request.

Studio TaraJhari
Tarastic Saree Curations